Shipping policy

STORES EXCLUSIVE

Please note that we dispatch these exclusive products directly from our store, if you wish to purchase an additional item that will be dispatched from our warehouse, an additional shipping fee will be applied.

SOUVENIR OFFICIAL

All orders are delivered Monday to Friday, 9am – 5pm by DHL/EXPRESS. Stock permitting, orders are usually dispatched within 2 working days. Please note that dispatch times may increase during high demand periods.

RATES AND DELIVERY TIMES

Free shipping on orders over 200€

Germany
DHL Standard: 7€ (0kg-2kg) — 1 to 3 working days from dispatch of order

Europe
DHL Express: 15-40€ (0kg-2kg) — 2 to 3 working days from dispatch of order

North America
DHL Express: 45€ (0kg-2kg) — 2 to 4 working days from dispatch of order

Asia and Rest of the world
DHL Express: 45€ (0kg-2kg) — 2 to 4 working days from dispatch of order

For shipments outside of Europe, please note that the above shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

RETURN


To return an unwanted item for a refund, please contact our customer service at CARE@SOUVENIROFFICIAL.COM
Unwanted products can only be returned within 4 weeks of delivery, unworn, brand new with tags, along with your order number, name and email address.
Please note that we do not cover postage for returns/exchange shipments.

EXCHANGE

Exchanges can be made only within Europe at this time and products can only be exchanged for a different size and/or color. Send back the product to the address bellow unworn, brand new, in its original packaging with tags, along with your name, order number, email address and the color/size you wish to receive, within 4 weeks of delivery. Please note that we do not cover postage for returns/exchange shipments.
 
SOUVENIR OFFICIAL BERLIN STORE
TORSTRASSE 76
10119 BERLIN
GERMANY

In store exchange can also be processed (Please make sure to have your order number).

For any further assistance please contact our customer service at CARE@SOUVENIROFFICIAL.COM
A member of our team will address your inquiry within 24h Monday to Friday.