Please note that we dispatch these exclusive products directly from our Berlin store. If you wish to purchase an additional item that is dispatched from our warehouse, an additional shipping fee may be applied.
RATES AND DELIVERY TIMES
All orders are delivered Monday to Friday, 9am – 5pm. Stock permitting, orders are usually dispatched within 2 working days. Please note that dispatch times may increase during high demand periods.
You can find a list of all the countries we ship to HERE.
DHL Standard: €7 (0kg-3kg) — 1 to 3 working days from dispatch of order
Fedex Priority: €11-€29 (0kg-3kg) — 1 to 2 working days from dispatch of order
Fedex Economy: €8-€14 (0kg-3kg) — 2 to 5 working days from dispatch of order
Fedex Priority: €16-€30 (0kg-3kg) — 2 to 3 working days from dispatch of order
Fedex Priority: €19-€42 (0kg-3kg) — 2 to 4 working days from dispatch of order
Australia and New Zealand
Fedex Priority: €28-€42 (0kg-3kg) — 2 to 5 working days from dispatch of order
For shipments outside of Europe, please note that the above shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.
RETURN & EXCHANGE
Please note that we do not cover postage for returns/exchange shipments.
If you have placed an erroneous order, contact us to cancel it at CARE@SOUVENIROFFICIAL.COM
For any further assistance please contact our customer service at CARE@SOUVENIROFFICIAL.COM. A member of our team will address your inquiry within 24h Monday to Friday.