Rates & Delivery times
All orders are delivered Monday to Friday, 9am – 5pm. Stock permitting, orders are usually dispatched within 2 working days. Please note that dispatch times may increase during high demand periods.
You can find a list of all the countries we ship to here.
Germany
DHL: €5 (0kg-3kg) — 1 to 3 working days from dispatch of order
Europe
Fedex: €15-€45 (0kg-3kg) — 2 to 5 working days from dispatch of order
North America
Fedex: €35 (0kg-3kg) — 2 to 3 working days from dispatch of order
Asia and North Africa
Fedex: €35 (0kg-3kg) — 2 to 4 working days from dispatch of order
Australia and New Zealand
Fedex: €35 (0kg-3kg) — 2 to 5 working days from dispatch of order
For shipments outside of Europe, please note that the above shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.
Return & Exchange
Unwanted products can only be returned within 30 days upon delivery, unworn, brand new, in its original packaging with tags, along with your name, order number and email address.
Return address:
Souvenir Official
C/O Moodja GMBH
Leipziger Str. 20
14612 Falkensee
Germany
Once your return is received and inspected (normally processed within 7 days), we will send you an email confirming your exchange or refund. Credit for refunds will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Unfortunately cancelling your order once you have made your purchase is not possible, we strive for quick dispatch times for all orders.Orders are usually packed and dispatched from our warehouse within 24h therefore canceling an erroneous will not be possible.
If you are unhappy with your order once you have received it, you can send it back to us for a refund or exchange.
For any further assistance please contact our customer service at care@souvenirofficial.com. A member of our team will address your inquiry within 48h Monday to Friday.